SHIPPING POLICY
All UK orders are shipped via Royal Mail 2nd Class Delivery or Evri. We always aim to dispatch your order within 5-7 days but may take up to 7 days at busy times on purchases made between Monday-Friday (This may be affected over Bank Holidays)​. Duties and Taxes for international orders are the responsibility of the recipient, if an order is returned due us to duties and taxes not being paid it is the responsibility of the you the customer to re-arrange and pay for redelivery.
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Larger and more expensive item will be shipped via Royal Mail Recorded Delivery or Evri will require a signature
RETURN POLICY
We always hope you will be pleased with your purchase from The Raw Wool Company however, in the unlikely event that you are not happy we offer a full 15 day money back guarantee.
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When you receive your delivery please check everything is in the package you ordered. Please advise us within 24 hours of receiving your order if there is anything missing or damaged. In the event of you wishing to swap an item due to ordering the wrong item then please contact us. We will always be accommodating and will do everything we can to help you. Items must be return in the same condition.
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If you wish to cancel your order please contact us at your earliest opportunity. Once dispatched, an order cannot be canceled but can be returned for a refund.
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When returning an item it is advised to obtain proof of postage or send by a signed for service where possible.
All refunds will be processed within 2-3 days of receipt of the returned goods.
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We do not accept responsibility for items that have become defective through misuse or abuse.
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It is the buyers responsibility for return postage.
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Retreats:
Please note deposits are nonrefundable. Final payments will be due on a stated date. If you can’t attend the event, please get in touch. Refunds on Tickets can be refunded no later than Friday 15 days from the final payment date, Tickets bought after this date are nonrefundable.
PAYMENT METHOD
All payments are to be made online through the check out. We do not expect cash or checks.