All UK orders are shipped via Royal Mail 2nd Class Delivery. We always aim to dispatch your order within 24 hours of the purchase date Monday-Friday (This may be affected over Bank Holidays)
Please allow 2-3 working days for your order to arrive due to Covid-19 some deliveries are taking a little longer than normal.
Larger and more expensive item will be shipped via Royal Mail Recorded Delivery and will require a signature
We always hope you will be pleased with your purchase from The Raw Wool Company however, in the unlikely event that you are not happy we offer a full 30 day money back guarantee.
When you receive your delivery please check everything is in the package you ordered. Please advise us within 24 hours of receiving your order if there is anything missing or damaged. In the event of you wishing to swap an item due to ordering the wrong item then please contact us. We will always be accommodating and will do everything we can to help you.
If you wish to cancel your order please contact us at your earliest opportunity. Once dispatched, an order cannot be canceled but can be returned for a refund.
When returning an item it is advised to obtain proof of postage or send by a signed for service where possible.
All refunds will be processed within 2-3 days of receipt of the returned goods.
We do not accept responsibility for items that have become defective through misuse or abuse.
It is the buyers responsibility for return postage.
All payments are to be made online through the check out. We do not expect cash or checks.